Search

Flows

Flows bring all of your virtual phone systems components together to route calls.

Using Flows

Flows are incredibly powerful and can be as simple or complex as you need.

You control how calls are processed by dragging and dropping (and rearranging) components into a tree.

Hint — To remove a component just drag it out of its assigned tree and drop it.

Each flow has an open and closed tree as well as 7 (0 through 6) caller selectable option trees.

Simply drag and drop things like Schedules, Prompts, Groups or Queues in the order in which you want the call processed. Feel free to experiment to get the desired results.

• If you have multiple businesses, locations, or even departments, you could build a unique flow for each
• You can chain flows together, for example option 3 in a flow could send a caller to an entirely different flow

Important — calls that reach the end of a tree with nowhere to go will be terminated.

Flow

• Name - A unique name meaningful to you
• Identify - When this option is checked, the caller id is displayed on your phones with the name of your flow
• Music - Sets music or message on hold for calls that enter through this flow

Logic

Directory	Enters the interactive dial-by-name directory, based on names defined for your extensions
Wait	Wait for caller to dial an option or extension
Hangup	Terminates a call
Loop	Sends the call back to the beginning of the tree
Restart	Sends the call back to the beginning of the flow
Return	Returns the call to the previous location

Auto Attendant

There are 7 caller selectable option trees for each flow (0 through 6).

A caller must choose to switch to these trees by selecting an option during a wait action or prompt playback.

Hint — you can upload, record, or synthesize a prompt with instructions so the caller knows what auto attendant options are available to them.

Routing

Use the Numbers page to route numbers to flows.