Groups

Use groups to dial multiple extensions.

Hint — You can stack groups in your flows to enhance your call routing strategy. Note — When using sequential you can you can rearrange the list with drag and drop.

Group
Name	Unique name for this group (ex "Sales" or "Receptionists").
Simultaneous	Ring all members of this group at the same time.
Sequential	Ring members one after the other in the order specified.
Intercom	Select to page all members, one-way audio (on supported devices).
Duration	How many seconds to ring members.
Ring	Caller will hearing ringing.
Music	Caller will hear music + advertising on hold.
Members	Select the extensions that belong to this group (limited to 16).

Groups are limited to 16 members (extensions) to avoid a sudden burst of traffic being sent to your network which may result in quality issues for calls in progress. You can stack groups in your flow to expand calls to additional extensions. Important — Use queues instead of groups when large volumes of calls are expected.